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Frequently Asked Questions
For all questions about ordering, delivery, warranty or return process, please visit our FAQ page.
Where can I find my order number?
After receiving your order, we will send you a confirmation email with your order number. If you don't find an email in your inbox, please check your spam folder. If you use Gmail, please check your advertising folder. Please note that it may take some time before we send the confirmation email.
If you have registered an account with us, you can check the order number in "My Account > Orders".
How long does delivery take?
Up to 4 working days depending on the shipping option you select.
If you order before 12:30pm Mon-Thurs, next day delivery is available.
How do I check my order or delivery status?
If you have registered for an account, you have two options to check the status:
- You can track your order by following the link in your delivery confirmation.
- Log in to your account by clicking on the person icon in the top right of the website header. Click on the corresponding order number in "Orders" to get details.