Privacy policy

Effective Date: 27/11/2024

Last updated: 27/11/2024

Joint Operations Ltd, Unit 11 Interface Business Park, Bincknoll Lane ,Royal Wootton Bassett, Wiltshire, SN4 8SY, UK ,Company no. 11817255 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, use, and protect your information when you visit our website https://bauerfeind.co.uk/ (“our website”) We are registered with the ICO ref number ZB352982.

1. Who We Are

Joint Operations (UK) LLP is the organisation responsible for handling your personal data (the “data controller”). If you have any questions about this privacy notice, you can contact us using the details below:

Email: orders@jointoperations.co.uk

Address: Joint Operations Ltd,Unit 11 Interface Business Park,Bincknoll Lane,Royal Wootton Bassett,Wiltshire, SN4 8SY, UK ,Company no. 11817255

2. What Personal Data We Collect

We may collect and process the following personal data:

1) Identity Data: Your name, username, and title.

2) Contact Data: Your email address, billing address, shipping address, and phone number.

3) Transaction Data: Details about payments, purchases, and your order history.

4) Technical Data: Information like your IP address, browser type, device type, and operating system.

5) Profile Data: Your preferences, feedback, and responses to any surveys we might send you.

6) Marketing Data: Your preferences and consent you may have given us for receiving marketing messages.

3. How We Collect Your Data

We collect personal data in the following ways:

1) Directly from you: When you create an account, place an order, or contact us.

2) Automatically: Using cookies and similar tracking tools.

3) From third parties: Payment processors, analytics providers, and delivery services.

4. How We Use Your Data

We use your data to:

1) Process and deliver your orders.

2) Communicate with you about your account or purchases.

3) Improve our website and services.

4) Comply with legal obligations.

5) Send you marketing messages, if you’ve agreed to receive them.

5. The Legal Basis for Processing

We rely on the following legal grounds to process your data:

Contractual necessity: To fulfil your orders or provide a service you’ve requested.
Consent: When you’ve agreed to receive marketing messages.
Legal obligations: To comply with laws and regulations.
Legitimate interests: To improve and secure our website and services.

6. Who We Share Your Data With

We may share your data with trusted third parties, including:

Service providers: Like payment processors, delivery companies, and IT providers.
Regulators or law enforcement: If required by law.
Marketing partners: If you’ve agreed to receive promotional messages.

We make sure that any third parties we work with treat your data securely and in line with data protection laws.

7. International Data Transfers

Sometimes, your data may be sent outside the UK or European Economic Area (EEA). If it is, we make sure it’s protected by:

1) Sending it to countries approved by the UK government as having adequate data protection laws.

2) Using contracts with specific clauses to protect your data.

8. How Long We Keep Your Data - Data Retention

Data Category	Examples of Data	Retention Period	Reason for Retention
1) Identity Data	Your name, username, and title	6 years after your last interaction with us (legal obligations and fraud prevention)	Legal obligations and fraud prevention
2) Contact Data	Your email address, billing address, shipping address, and phone number	6 years after your last interaction with us (legal obligations and customer service)	Legal obligations and customer service
3) Transaction Data	Details about payments, purchases, and your order history	6 years for financial records (legal and tax obligations)	Legal and tax obligations
4) Technical Data	Information like your IP address, browser type, device type, and operating system	1 year (security and analysis purposes)	Security and analysis purposes
5) Profile Data	Your preferences, feedback, and responses to any surveys we might send you	2 years after your last interaction with us (service improvement and analytics)	Service improvement and analytics
6) Marketing Data	Your preferences and consent for receiving marketing messages	Until you withdraw your consent or 2 years after inactivity (whichever is sooner)	Marketing preferences and consent management

9. Your Rights

You have the following rights regarding your personal data:

Access Your Data	You can ask us to confirm if we’re using your data and request a copy of it. This is known as a "subject access request." You are entitled to know: What personal data we hold about you. Why we are using it. How long we plan to keep it. Who we may share it with. We will provide this information within one month unless your request is complex or excessive, in which case we may extend the timeframe by up to two additional months.
Correct Your Data	If the personal data we hold about you is inaccurate or incomplete, you can ask us to update or correct it. For example: If we have the wrong name, address, or contact details for you. If your circumstances change, such as a change in address or email. We will make corrections promptly upon receiving your request and verifying the accuracy of your new information.
Delete Your Data	You can ask us to delete your data in certain situations, including: When it’s no longer necessary for the purposes we collected it for. When you withdraw your consent and there is no other legal basis for processing. When we have used your data unlawfully. This is known as the "right to be forgotten." However, we may not always be able to delete your data, such as when we need to retain it for legal or regulatory purposes.
Limit How We Use Your Data	In some cases, you can ask us to restrict how we use your data. For instance: If you contest the accuracy of your data, we will pause processing while we verify its accuracy. If you object to our use of your data but want us to keep it for legal claims or other specific purposes. If our processing is unlawful but you prefer we restrict it rather than delete it. While restricted, we can still store your data but won’t use it unless we have your consent or a legal reason to do so.
Move Your Data	You have the right to request a copy of your data in a format that can easily be moved to another organisation. This is known as the "right to data portability." This applies only to the personal data you provided directly to us. The data must be provided in a structured, commonly used, and machine-readable format (e.g., CSV file). You can also ask us to transfer it directly to another organisation if technically feasible.
Object to Our Use of Your Data	You can object to us using your personal data in some cases, especially: For direct marketing purposes, where we will stop immediately. If we’re processing your data based on our legitimate interests, and you believe your rights outweigh these interests. We may still process your data if we can demonstrate compelling reasons or if it’s necessary for legal claims.
Withdraw Your Consent :	If we rely on your consent to process your data, you can withdraw it at any time. For example: If you gave consent to receive marketing emails but no longer wish to receive them. Once you withdraw your consent, we will stop processing your data for those specific purposes. Withdrawing consent does not affect the lawfulness of processing that happened before you withdrew it.

Complaining to the ICO

If you’re unhappy with how we’ve used your data, you can contact the Information Commissioner’s Office (ICO):
Website: [https://ico.org.uk](https://ico.org.uk)
Phone: 0303 123 1113

Contact Us About Your Rights

To exercise any of your rights, please email us at richard@jointoperations.co.uk We’ll respond within one month, but if your request is complex, we may take up to three months and will let you know if that’s the case.

10. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device when you visit our site. They help us provide a better browsing experience, enhance website functionality, and support marketing efforts. Below is a breakdown of the types of cookies we use:

10.1. Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They enable core functionalities such as:

Navigating the website and accessing secure areas.
Remembering items in your shopping cart.
Ensuring page loads and services operate as intended.

Without these cookies, the website may not perform as expected.

10.2. Analytics Cookies

Analytics cookies collect information about how visitors use our site. These cookies help us understand:

How often pages are visited.
Which pages or features are most popular.
How users navigate through the website.

The information collected is aggregated and anonymous, helping us to identify trends and improve the overall user experience.

10.3. Marketing Cookies

Marketing cookies are used to deliver advertisements that are relevant to your interests. They:

Track your online activity to show personalised ads.
Help measure the effectiveness of advertising campaigns.
Allow third-party advertising networks to show you ads based on your browsing behaviour.

These cookies may also include tracking pixels from external platforms, like Google or Facebook, to help us retarget ads on those services.

10.4. Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or our website’s cookie management tool (if applicable). Most browsers allow you to:

Block or delete cookies.
Set preferences for specific websites.

Please note that disabling cookies may affect the functionality of our website.

10.5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our site, such as social media platforms or analytics providers. These third parties have their own privacy and cookie policies, which we recommend you review.

For more details, see our Cookie Policy.

11. Third Party Links

Our website may contain links to other websites. We’re not responsible for how those websites handle your data, so we recommend you read their privacy notices.

12. Changes to This Notice

We may update this privacy notice occasionally. Any changes will be posted on this page. If the changes are significant, we’ll let you know via email or a website notice

Cookie Policy

Effective Date: 27/11/2024

Last Updated: 27/11/2024

Joint Operations Ltd, Unit 11 Interface Business Park, Bincknoll Lane,Royal Wootton Bassett, Wiltshire, SN4 8SY, UK ,Company no. 11817255 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, use, and protect your information when you visit our website https://bauerfeind.co.uk/ (“our website”).

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work efficiently, improve the user experience, and provide information to the website owner. Cookies can be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored on your device until they expire or are deleted).

How We Use Cookies

We use cookies to enhance your browsing experience, improve website functionality, and support marketing efforts. Below is an overview of the types of cookies we use:

1. Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They include:
Remembering your actions, such as adding items to your cart.
Enabling secure logins and protecting your data.
Ensuring the website displays correctly and works as intended.

2. Analytics Cookies

Analytics cookies help us understand how visitors use our website. They allow us to:
Measure and analyse website traffic.
Identify which pages and features are most popular.
Improve the website’s performance based on user behaviour.

All data collected by analytics cookies is anonymised and aggregated.

3. Marketing Cookies

Marketing cookies track your online activity to provide personalised ads and promotions. These cookies:
Help us deliver relevant advertisements based on your preferences.
Measure the effectiveness of our advertising campaigns.
Allow third-party advertising networks to target you with ads on other websites.

4. Functional Cookies

Functional cookies enable additional features and settings on the website, such as:
Saving your language or region preferences.
Remembering your customisations to enhance your experience.

Third-Party Cookies

We may use third-party cookies from trusted providers to deliver services such as analytics, advertising, or social media integrations.

Examples include:
1) Google Analytics: To track website performance and user activity.
2) Facebook Pixel: To retarget ads and measure campaign effectiveness.
3) Social Media Widgets: To enable sharing content on platforms like Twitter and LinkedIn.

Third-party cookies are governed by the privacy policies of the respective providers. We recommend reviewing these policies for more information.

Managing Cookies

You have the right to control and manage cookies on your device. Here are your options:

1. Adjusting Browser Settings

Most browsers allow you to block or delete cookies. Instructions for popular browsers:
Google Chrome : [Chrome Cookie Settings](https://support.google.com/chrome/answer/95647)
Firefox : [Firefox Cookie Settings](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)
Safari : [Safari Cookie Settings](https://support.apple.com/en-gb/guide/safari/sfri11471/mac)
Microsoft Edge : [Edge Cookie Settings](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)

2. Using Our Cookie Management Tool

On our website, you may see a cookie banner that allows you to accept or reject specific categories of cookies. You can update your preferences at any time by visiting our [Cookie Preferences] page.

3. Opting Out of Third-Party Cookies

You can opt out of third-party advertising cookies through tools such as:
Your Online Choices](https://www.youronlinechoices.com/
Network Advertising Initiative](https://www.networkadvertising.org/choices/

Cookie Categories and Retention

Cookie Type	Purpose	Retention Period
Essential Cookies	Required for website functionality	Session or up to 1 year
Analytics Cookies	Tracking site usage and improving performance	Persistent, up to 2 years
Marketing Cookies	Delivering personalised ads	Persistent, up to 1 year
Functional Cookies	Enhancing user preferences	Persistent, up to 1 year

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. Any updates will be posted on this page, and significant changes may be communicated through a website notice or email.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
Email: orders@jointoperations.co.uk
Address: Joint Operations Ltd, Unit 11 Interface Business Park, Bincknoll Lane,Royal Wootton Bassett, Wiltshire, SN4 8SY, UK , Company no. 11817255